Shoreham Hotel - New York

Excellent Location

Staff were extremely rude and unhelpful. They keep hold of $100 dollars extra on your credit card incase of damage to the room, and do not inform you of this. It also takes 3 days to be refunded back onto the card. I also left a white dress behind in the room, which was given as a gift. When I emailed to ask if it had been found I recieved no reply. Also room cleaning services knock on the door far too early, around 8 in the morning.

The rooms were great; although small well decorated, great shower and comfortable bed. What else can you ask of NYC without paying $1000 a night!! The location was also great for Central Park, Uptown and some of the great sights of the city.

The staff were rude on check-in... I was disappointed having had such great service in all of the other hotels I have stayed in in the US.

Excellent location. Boutique style Cleanliness Very comfortable bed Free tea and coffee

Staff somewhat offhand, this being especially the experience of my daughter who arrived a day later than I did. Neither of us was offered champagne on arrival. The room was noisy. This was because it overlooked a narrow alley (which also made it very dark) in which there were 3 or 4 large extractor (?) units which operated day and night. We had to ask for hair dryer and shower cap - these ought to have been in the room. The bathroom was very small - a shelf would have been very useful.

The location and value cannot be beat. Located on 55th St, midway between 5th and 6th Avenues is a prime location. Even better, the hotel is beautiful and the room was rather big for a single.

Great access to most city sights including central park. Also had good access to a variety of eateries and was a reasonable walk from the subway system and Amtrak train station.

Agree the rooms are small - but compared to what you get in most European cities and given its NYC - the room was plenty big!! (besides your in NYC for the sites and shopping - not to sleep and watch tv - which you could do at home!!)

Everything! The staff were the only friendly people I met in New York! The location was good, the price was excellent, and the hospitality was awesome!

They did not have ice buckets in the room or accessible microwaves.

I should give it at least a 3.5 in the luxury dept...the room was huge by Manhattan mid-range$ standards ($215), clean, quiet...GREAT Location...sweet staff, totally helpful...FREE, Working wi-fi!! I would stay here again and recommend to friends in a heartbeat!!

Cheaper rooms have no view but so what...beds were very comfy and crisp. One thing: no in room coffee but free in the lobby

Nice Spa Suite, outstanding location, free coffee in lobby when machine not broken

shower didnt drain, coffee machine and elevator were not always working

I had bad experience with the internet which since i arrive wasnt working properly

1.Very noisy at night 2.Room sound too bad 3.Bathroom too old towel. 4.Counter staff is very cool

The location in Mid-town and room comfort are top here....average room rates are on the ridiculous side.

The lobby is not very inviting, but the breakfast is very good.

Clean and quiet room on 9th floor & complimentary coffee. Apart from that: Location, Location, Location.

Nice hotel with a great location. Renewed room, quite confortable.

Air conditionning old, not holding cooler temperatures when outside temp is higher.

Centrally located to most tourist attractions. Very clean and welcoming. Enjoyed the welcoming champaign!

Visit was too short - cheaper price would be nice but not necessarily justified

location

internet did not work restaurant was closed for a private party bathroom sink incredibly tiny no wine glasses in the room